Shipping policy
At Vora, we are committed to delivering your order as quickly and safely as possible. Every order is carefully processed to ensure it reaches you in excellent condition.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Shipping
We partner with trusted shipping carriers to deliver your order securely. Delivery times may vary depending on your location, carrier operations, weather conditions, and other unforeseen circumstances.
Please note that shipping times are estimates and cannot be guaranteed.
Order Tracking
Once your order has been dispatched, you will receive tracking details via email or SMS (if available), allowing you to monitor your shipment's progress.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Vora is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delays
While we strive to deliver every order on time, unexpected delays may occasionally occur due to high order volumes, customs processing, weather conditions, or courier-related issues. We appreciate your patience and understanding in such situations.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding your order or shipping, our support team is always happy to assist you.
Email: support@vora.com (Replace with your actual support email.)